Privacy policy

Thank you for visiting our website and for the interest in our company and its services. We take the protection of your privacy and personal data, which you make available to us, very seriously. The observance of data protection regulations is essential for us. Below, we inform you which data we may collect and how we handle it.

1. Information about the collection of personal data

1.1 In the following we inform you about the collection of personal data when using our website. Personal data are all data that are personally identifiable to you, e.g. name, address, e-mail addresses, user behaviour.

1.2 The person responsible pursuant to Art. 4 para. 7 of the Genereal Data Protection Regulation (GDPR) is the Wagner System GmbH, Tullastr. 19, 77933 Lahr, Germany (see our imprint). You can contact our data protection officer at

1.3 When you contact us via e-mail or via our contact form, the data you provide (your e-mail address and your surname, possibly further voluntary information) will be stored by us in order to answer your enquiries. We will delete the data arising in this context after the storage is no longer necessary, or limit the processing if statutory retention requirements exist.

2. Your rights

2.1 With regard to personal data concerning you, you have the following rights towards us:

–             right to information,

–             right to correction or deletion,

–             right to limitation of processing,

–             right to opposition of processing,

–             right to data portability.

2.2 You also have the right to complain to a data protection authority about our processing of your personal data.

3. Collection of personal data when visiting our website

3.1 When using the website only for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 para. 1 s. 1 lit. f GDPR):

–             IP address

–             date and time of request

–             time zone difference to Greenwich Mean Time (GMT)

–             content of the request (specific page)

–             access status/http status code

–             the amount of data transferred in each case

–             the website from which the request comes from

–             browser

–             operating system and its interface

–             language and version of browser software.

3.2 In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk in the browser you use and through which certain information flows to the place that sets the cookie (here by us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

3.3 Use of cookies:

This website uses the following types of cookies, whose extent and operating principle are explained below:

–             Transient Cookies (see 3.3.1)

–             Persistent Cookies (see 3.3.2)

3.3.1 Transient cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID, with which different requests of your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

3.3.2 Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

3.4 You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third party cookies or all cookies. Please note that you may not be able to use all functions of this website.

4. Use of social media plug-ins

4.1 We currently use the following social media plug-ins: Facebook, Pinterest YouTube. We use the so-called two-click solution. This means that when you visit our site, no personal data is initially passed on to the providers of the plug-ins. You can recognize the provider of the plug-in by the marking on the box above its initial letter or the logo. We offer you the possibility to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it, the plug-in provider receives the information that you have accessed the corresponding website of our online offer. In addition, the data mentioned under point 3 of this declaration will be transmitted. In the case of Facebook, according to the provider in Germany, the IP address is anonymized immediately after collection. By activating the plug-in, personal data is transferred from you to the respective plug-in provider and stored there (for US providers in the USA). Since the plug-in provider collects data via cookies in particular, we recommend that you delete all cookies before clicking through your browser's security settings.

4.2 We do not have any influence on the data collected and data processing operations, nor are we aware of the full extent of data collection, the purposes of processing, the storage periods. We also do not have any information on the deletion of the data collected by the plug-in provider.

4.3 The plug-in provider stores the data collected about you as user profiles and uses these for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation takes place in particular (also for non-logged in users) for the representation of appropriate advertisement and in order to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 s. 1 lit. f GDPR.

4.4 The data is transferred regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected with us will be directly assigned to your existing account with the plug-in provider. If you click the activated button and, for example, link the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, especially before activating the button, as this way you can avoid being assigned to your profile with the plug-in provider.

4.5 For more information on the purpose and extent of data collection and its processing by the plug-in provider, please refer to the data protection declarations of these providers as notified below. They will also provide you with further information about your rights concerning this matter and setting options to protect your privacy.

4.6 Addresses of the respective plug-in providers and URL with their data protection information:

–             Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;; further information on data collection:, and Facebook has submitted to the EU-US Privacy Shield,

–             Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland;

–             Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; Google has submitted to the EU-US Privacy Shield,

5. Use of Google Analytics

5.1 This website uses Google Analytics, a web analysis service of Google Inc. "("Google"). Google Analytics uses cookies, small text files that are stored on your hard disk, that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services associated with website and Internet use.

5.2 The IP address transmitted by your browser in the framework of Google Analytics is not merged with other Google data.

5.3 You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

5.4 This website uses Google Analytics with the extension "_anonymizeIp()". As a result, IP addresses are further processed in abbreviated form, so that a personal relationship can be excluded. As far as the data collected about you is personal, it will be excluded immediately and the personal data will be deleted immediately.

5.5 We use Google Analytics to analyse and regularly improve the use of our website. Trough the statistics gained, we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, The legal basis for the use of Google Analytics is Art. 6 para. 1 s. 1 lit. f GDPR.

5.6 Third party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use:, overview of data protection:, and data protection declaration:

6. Newsletter

6.1 With your consent you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

6.2 We use the double opt-in procedure to subscribe to our newsletter. This means that after your registration we will send you an e-mail to the specified e-mail address in which we ask you to confirm that you would like the newsletter to be sent. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses and the time of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

6.3 The only mandatory information for sending the newsletter is your e-mail address. The indication of further, separately marked data is voluntary and is used to be able to address you personally. After your confirmation we will save your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 s. 1 lit. f GDPR.

6.4 You can revoke your consent to the sending of the newsletter at any time and cancel the newsletter. You can declare your revocation by clicking on the link provided in every newsletter e-mail, by e-mailing us to or by sending a message to the contact details given in the imprint.

7. Use of our webshop

7.1 If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide us with the personal data we require to process your order. Required information for the execution of the contracts are marked separately, further information is voluntary. We process the data provided by you to process your order. For this purpose we can pass on your payment data to our house bank. The legal basis for this is Art. 6 para. 1 s. 1 lit. b GDPR.

7.2 You may voluntarily create a customer account through which we may store your data for future purchases. When you create an account under "My account" or "Log in", the data you have provided will be stored revocably. All other data, including your user account, can always be deleted in the customer area.

7.3 We may also process the information you provide to inform you of other interesting products in our portfolio or to send you e-mails containing technical information.

7.4 Due to commercial and tax regulations, we are obliged to store your address, payment and order data for a period of ten years. However, after two years we will restrict processing, i.e. your data will only be used to comply with legal obligations.