Right of Withdrawal

(1) If you are a consumer (i.e. a natural person who does not place an order for a purpose that can be attributed to a commercial or freelance activity), you have the right of withdrawal in accordance with the legal regulations.

(2) Should you execute your right of withdrawal according to Figure 1, you shall assume the regular costs associated with return.

(3) Furthermore, the following regulations concerning the right of withdrawal that are provided in detail in the following Withdrawal Instruction shall apply:

Withdrawal Instruction

You have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period is 14 days starting on the day that you or any appointed third party acting on your behalf and is not the forwarding agent has taken/took possession of the items.

In order to exercise your right of withdrawal, you must send us, Wagner System GmbH, Tullastr. 19, D - 77933 Lahr, Germany, Tel. +49 (0) 7821 94770, Fax +49 (0) 7821 947760, e-mail: service@wagner-webshop.com, an explicit declaration (e.g. by letter, fax or e-mail) informing us about your decision to withdraw from this contract. In order to do so, you may use the sample withdrawal form as provided below. However, you are not bound to do so. In order to comply with the withdrawal deadline, it is sufficient to send your notification that you intend to exercise your right to withdraw to us before the withdrawal deadline expires.

Sample Withdrawal Form

[If you wish to withdraw from the contract, please complete this form and return it.]

To Wagner System GmbH, Tullastr. 19, D - 77933 Lahr, Germany, Fax: +49 (0) 7821 947760, e-mail: service@wagner-webshop.com

I/we (*) hereby withdraw from the contract concluded by me/ourselves (*) concerning the purchase of the following items (*) / provision of the following service (*).


Ordered on (*)/Received on (*) __________________________________________

Name of the consumer(s) _______________________________________________

Address of the consumer(s) _____________________________________________

Signature of the consumer(s) ___________________________________________

Location, date ________________________________________________________

(*) Delete as applicable

Consequences of Withdrawal

If you withdraw from this contract, we shall refund all payments that we have received from you including delivery costs (excluding additional costs for a different method of delivery other than our suggested cheapest standard method that you selected) immediately and no later than 14 days following the day on which we received notification of your withdrawal from this contract.

The refund payments shall be executed in the same way the original payment was carried out unless an alternative method has been explicitly agreed with you. Under no circumstances will you be charged with any fees be charged for refund payments. We may withhold refund payments until we have received the items or until you have provided proof of dispatch of the products, whichever occurs first.

You must return or submit the items to us immediately and no later than 14 days from the day you notified informed us of your withdrawal from the contract. Compliance with the deadline is ensured provided that you dispatch the items before the deadline expires after 14 days. You shall bear the immediate costs for the return of the items.

You are only obliged to compensate for a possible loss of value of the items if it can be demonstrated that this loss of value results from unnecessary treatment of the product beyond testing the quality, properties and functionality of the items.

(4) The right of withdrawal does not apply in the case of distance contracts

(a) for the delivery of items which were assembled according to the customer specification or are clearly tailored to personal requirements or, due to their condition, are not suitable for return or can quickly spoil or where the expiry date would be exceeded,

(b) for the delivery of audio or video recordings or software in the event that you have broken the seal of the supplied data carrier.